If you are not completely happy with any items from your order you may return them to us within 30 days from delivery (subject to the conditions below) for a refund or Store Credit (you can choose on your returns form). Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted unless agreed otherwise (or in the case of faulty items - see below).
FREE RETURNS & HOME PICK UPS
We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy. In every package that we ship out, a pre-paid returns label is included.
To avoid disappointment we advise that you place a new order for any items you wish to exchange for and request a refund for your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving your return.
Conditions for return
Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.
We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface.
If an item has a BAMBINIFASHION security tag or garment tag, it must be returned to us with the tag in its original position.
There are some items, we cannot accept due to hygiene reasons:
- Bottles, dummies, teethers, etc.
- Nailpolish, lipgloss or other cosmetics
- Underwear (including socks) & swimwear
- Headbands and hairclips