Do I need to set up an account to place an order?
There is no need to create an account to place an order. You can simply use the guest checkout.
Alternatively, you may find it easier to create an account to save delivery address details for future orders and view past orders. Setting up an account is free of charge.
What happens if I enter an incorrect email?
If you have entered your email address incorrectly when creating an account, you won’t receive a confirmation email and your login details will not be recognized next time you try to sign in. If you think this might be the case, please email us or contact us on Live Chat with your name and email and we will solve the problem for you.
I forgot my password. What should I do?
If you have forgotten your password, you can reset it. If you prefer, you can email us or contact us on Live Chat with your name and email and we will reset your password for you.
Coupons / Vouchers
How do I redeem a coupon/voucher?
Your coupon code can be redeemed during the checkout process. To do so, please enter your coupon code in the “VOUCHERS” field and click on the confirmation button to proceed to the next page. If the entry was correct the voucher amount will be subtracted from your total amount in the shopping cart.
Vouchers can either be used once or an indefinite number of times depending on the type of voucher.
Vouchers typically give a percentage off the total purchase or a fixed amount, depending on the offer.
Return Items / Disclaimer
Do you accept returns?
Absolutely! If you are not completely happy with any of the items from your order you may return them to us within 30 days from delivery (subject to the conditions below) for a refund or Store Credit (you can choose on your returns form). Please note your returns must be delivered to us within this time, returns received beyond this period will not be accepted unless otherwise agreed (or in the case of faulty items - see below).
How can I exchange an item?
To avoid disappointment, we advise that you place a new order for any goods you wish to exchange, before requesting a refund. It’s important to note the items you wish to purchase may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving your return.
Conditions for Return:
Item must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.
We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft, clean surface.
What happens if I receive damaged or faulty goods?
We take every precaution to ensure that all items are ‘quality checked’ before we dispatch them. However, if an item is damaged or faulty, we will ask you to send us a picture of the damage via email at email@example.com. If the damage is clearly visible in the photo, then we will request the item to be sent back to us for a full refund, store credit or exchange. We also offer free collection services to pick up the item from you for customers’ convenience.
Delivery and Tracking
Fashion offers reliable domestic and international shipping services supported by DHL. We offer two kinds of shipment: Express and Standard.
We will send you tracking details as soon as your order has been dispatched. If your parcel is delayed, please double check the latest tracking information in case it has been held or already delivered. If you are unable to locate your parcel, please contact us within 10 days from estimated delivery. If your order came in a Bambini gift box, there is no need to return it. This is our gift to you.
How long will it take until my order arrives?
If you place an order before 3pm, we will process the order the same day. Usually, you will receive your order within 2-4 business days.
Once your order leaves our warehouse you will receive an email. This email includes a tracking number, which you can use to track your parcel with our delivery partner at any time.
What payment methods does Bambini Fashion accept?
Credit / Debit Card (Visa, Master Card, American Express, PayPal, Sofort Ueberweisung, Bank Wire
Is it safe to order online?
Yes, it is. We guarantee that your payment and personal data will always be kept private and secure. All personal data is securely encrypted and protected with SSL. We will never see or store your credit card number on our website. All payment cards are processed by our bank and not by Bambini Fashion.
My card was declined. Why?
If your credit card has been declined, check that you have provided all of the correct information.
If the problem persists, here are the most common reasons why a card might be declined:
- There are not enough funds to cover the transaction
- Your bank is refusing the transaction due to security checks
- The name and address is not matching the information that the bank has
You can contact your bank or credit card provider to see why your card was declined. Once the problem has been resolved, we can help you complete the transaction.
Customs & Taxes
Do I need to pay Customs or Taxes?
For selected countries Bambini Fashion will automatically pay any customs duties or taxes, so your parcel will be delivered to you without any additional charges or delay. The amount you pay at checkout is the final amount for your order. Delivery Duty Paid (DDP) services are marked in the chart above and the options at checkout will be marked "IMPORT DUTY PAID". Please select this delivery option to take advantage of this service. Please check on the product page, if your region is eligible for DDP.
For all other countries, once your parcel arrives in your country it may be liable to Customs Duty and Tax. If this is the case, your parcel will be held at your local Customs office until this duty or tax has been paid. If charges are not paid, your parcel may be destroyed or returned to us. Unfortunately, as we do not have control over these charges. ANY costs incurred by Bambini Fashion as a result of unpaid Duty Charges AND loss in value of merchandise will be DEDUCTED from the original order value and will be CHARGED before any refund is issued. Please check with your local postal service if you are unsure about customs charges in your country.
How do I know which products are in stock?
All products shown on our online store are in stock unless the sizes are crossed out.
Are all your products authentic?
Yes, we are an authorized retailer of all the brands we feature. All our products are sourced directly from the brand or the brand’s supplier and we guarantee every item is 100% authentic.
The item I bought has just been marked down on your site. I paid full price, but can you refund me the difference?
We apologise, but we are unable to refund the difference, if an item goes down in price after you have made a purchase. To ensure you always get the best deals, we recommend subscribing to our newsletter where we regularly announce upcoming sales.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services, which you can select during the check-out process.
A cookie may be used in the processing of your personal data. A cookie is a text file stored on your computer by our Site.
A copy of this text file is sent by your computer to our Site whenever you visit our Site.
- The fully qualified domain name from which you accessed our Site, or alternatively, your IP address;
- The date and time you accessed each page on our Site;
- The URL of any webpage from which you accessed our Site (the referrer); and
- The web browser that you are using and the pages you accessed.
We use this information to improve our Site and so that we can tell which pages are the most popular and where shoppers spend most of their time. Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our Site may be affected and you may be unable to purchase Products from our Site.